Why Is Software Testing and QA important for any Business?

Interview With  Aramayis Hovhannisyan , Founder and CEO at Quality Testing Lab

Episode 18

In this Episode of HyeTech Minds, I sit down with Aramayis Hovhannisyan, Founder of the Armenian-based startup Quality Testing Lab.

Founded in 2015, today Quality Testing Lab is the leading quality testing provider in Armenia, offering a full range of cost-effective software testing services to startups and long-established companies from different industries.

I spoke with Aramayis about his startup journey, how the idea for Quality Testing Lab came about, and why he decided to launch his own company. We also talked about the issues of quality testing and assurances for businesses, and benefits businesses can gain. there was also a conversation about the challenges and opportunities for the Armenian innovation ecosystem.

Bio

Aramayis is the Founder of the Armenian-based startup Quality Testing Lab. Aramayis is also the Chairman of Armenian Board of Association for Software Testing (AST) which is an international non-profit professional organization with members in over 50 countries. 

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Interview Highlights

Narine:  Hi Aramayis, Welcome to HyeTech Minds. How’re you doing? How’s there in Yerevan? Any signs of spring in the air? 

Aramayis:  Weather is pretty good. It seems spring has started. 

Narine: That’s good. 

Here in  New England springs are chilly a little bit. Let’s hope we can have a good summer.

So, you’re the founder of a startup Quality Testing Lab, one of the leading companies in Armenia offering a full range of cost effective software testing services to startups and long established companies from different industries.

What has been your journey?  How did you start Quality Testing Lab?  

Aramayis:  Yeah, so I was doing software testing for many years, around 12 years. And my friends were telling me so you are a person who is doing software testing and providing services. So you need to go into business and start your company.

One day, back in 2015, with my friends, we were gathered and drinking beer. And that day I decided, now is the time that I need to establish the company and start testing as a service providing technical service company. 

And it was not so easy to come with that idea. Because I was testing guys not in the business. And it was not so easy to come to that step to, okay, open the company and hire some people and provide services. 

So it was if I’m not mistaken, it was in November that I had decided to open the company and somewhere else five months we were digging, what’s to name the company and with my wife with my friends. So we are choosing so many names for the company. And at the end we came to the Quality Testing Lab. It’s like quality is like testing candidates like that we are doing some things.

It was crucial for me to use the testing word in it. And also the quality because many people are searching for quality assurance when people are searching for a software testing and I came up with the name that quality testing glog will be beneficial for this search results. It seems that it’s working.

Narine:  So let’s dig a little bit into the deep technical part of the quality testing. What is quality testing? How does it actually work?

Aramayis:  So, actually now we are not an outsourcing company and we are a business to business company and we are providing software testing solutions to our customers and we are working already with more than 20 companies now.

So there is functional testing automation, manual checking, creating test cases, establishing testing strategies establishing, testing plans etc. And we are covering all these things in once you’re showing one company and we are providing all the services. So the customer is coming to us with the problem of not having resources in house or just wants to test with a fresh eye. And they’re coming to us with these painful issues. And we are trying to solve these issues for them. So we can provide them like we are, and we can give them dedicated testing engineers, or they’ll our engineers will join their team and we will do some testing for them. Or we can take the product and the project and test it on our side and give the results to our customers. And we are covering all these testing services that are in the plastic world.

Narine:  Hi Aramayis, Welcome to HyeTech Minds. How’re you doing? How’s there in Yerevan? Any signs of spring in the air? 

Aramayis:  Weather is pretty good. It seems spring has started. 

Narine: That’s good. 

Here in  New England springs are chilly a little bit. Let’s hope we can have a good summer.

So, you’re the founder of a startup Quality Testing Lab, one of the leading companies in Armenia offering a full range of cost effective software testing services to startups and long established companies from different industries.

What has been your journey?  How did you start Quality Testing Lab?  

Aramayis:  Yeah, so I was doing software testing for many years, around 12 years. And my friends were telling me so you are a person who is doing software testing and providing services. So you need to go into business and start your company.

One day, back in 2015, with my friends, we were gathered and drinking beer. And that day I decided, now is the time that I need to establish the company and start testing as a service providing technical service company. 

And it was not so easy to come with that idea. Because I was testing guys not in the business. And it was not so easy to come to that step to, okay, open the company and hire some people and provide services. 

So it was if I’m not mistaken, it was in November that I had decided to open the company and somewhere else five months we were digging, what’s to name the company and with my wife with my friends. So we are choosing so many names for the company. And at the end we came to the Quality Testing Lab. It’s like quality is like testing candidates like that we are doing some things.

It was crucial for me to use the testing word in it. And also the quality because many people are searching for quality assurance when people are searching for a software testing and I came up with the name that quality testing glog will be beneficial for this search results. It seems that it’s working.

Narine:  So let’s dig a little bit into the deep technical part of the quality testing. What is quality testing? How does it actually work?

Aramayis:  So, actually now we are not an outsourcing company and we are a business to business company and we are providing software testing solutions to our customers and we are working already with more than 20 companies now.

So there is functional testing automation, manual checking, creating test cases, establishing testing strategies establishing, testing plans etc. And we are covering all these things in once you’re showing one company and we are providing all the services. So the customer is coming to us with the problem of not having resources in house or just wants to test with a fresh eye. And they’re coming to us with these painful issues. And we are trying to solve these issues for them. So we can provide them like we are, and we can give them dedicated testing engineers, or they’ll our engineers will join their team and we will do some testing for them. Or we can take the product and the project and test it on our side and give the results to our customers. And we are covering all these testing services that are in the plastic world.

Narine: Are there any specific industries you are focusing on right now?

Aramayis: So actually, we have started with e-commerce testing at that time. We had at the beginning, we had some e commerce customers, and we’ve focused that time on only the e commerce. But for now, we have so many industries that we are covering, like we cover FinTech, we cover health tech, we cover the e commerce stuff. And so as already mentioned, we have more than 20 projects ongoing. And so it’s covering many, many things like one of the last latest projects was blockchain tech. So their project was based on blockchain technology. And it was very nice, and they’re a popular one.

Narine: Every single business requires a unique solution. What unique problems are you trying to solve with Quality Lab? 

Aramayis: Every business that needs testing needs testing, and every business needs these quality checks that should be done. And here we are to provide them the services. And as we are now more than 40 engineers, all of us have background in software testing and have domain knowledge in various industries. 

And here is the benefit of the quality testing lab that we can solve the issues in every industry that business needs. So if there is some software, this software should be tested, and we are here to help them to test this software. And this is the political part that we are here a lot of people and every one came here from various industries, and they have various terminologies. 

Narine: What are some of the quality control tools you use? Are there any unique tools that Quality Testing Lab use compared to your competitors in the industry?  

Aramayis:  No, because all these tools that we are using are some enterprise or open source tools. And we are using it but for example, when the client needs some automation, then we are building some framework that is very suitable for them. And we are not using something that is very popular or everyone uses. We  are digging into the project and understanding the needs for this and creating the framework, this automation framework for them that will be a very good fit for their company and for their project.

Narine:  Are You operating in Armenia? Any international partnership? 

Aramayis: At this moment, we are operating in the United States. We have partnerships in Israel and Russian Federation.  We are now starting another cooperation with Germany. So also we have clients from Spain and clients from a small project from Singapore purposely.

Narine:  So Aramayis, why quality testing and assurances are important for businesses?How can businesses benefit from this? 

Aramayis: There are many stories of why businesses started using services or why they hired many testing engineers in house. So one of the painful bugs that happened previously was with Boeing Company, that airplane crashed because of the bug. This was the software bug. And because of this, they lost many humans because of this, and they lost huge amounts of money. And that was very painful for the company. 

And that was one of the examples. And there are hundreds of examples. And this is pushing people to pay attention to the quality, pay attention to the bugs that they have, and solve these bugs as soon as possible. So in the world, there are many, many, for example, this pandemic mold, many people stay at home and use all my stores, and many online stores were open during the pandemic. And because of the bugs, many people, many businesses lost their money, because they were not catching these bugs, wild, wild transactions. And this was very painful for businesses. And they started hiring software testing engineer event engineers to find these issues. And the companies who are hiring engineers before this situation, they are winning. And the companies hiring after such situations, they can be under the risk of losing their money. And the businesses. Usually, if they understand the technology, if they understand the reason for hiring interesting engineers, they are hiring and they’re happening, the companies that don’t pay attention to bugs, and don’t pay attention to such things. And they are losing money, they’re losing their reputation, many people are starting to write bad feedback. And then they are starting searching for the companies to find the bugs or them. And here we are coming to help them.

Narine:  That’s a great example of Boeing. This is not only about business, it can also affect human lives, like in the case of Boeing.

So, in your conversation, you also talked about the Quality Testing Lab that has started to provide services to other industries other than manufacturing and e-commerce. 

I’m just curious how quality testing happens in healthcare.  Digital health is becoming one of the trending ways of providing health care to customers.  But it’s not perfect. You know that?  There are a lot of challenges concerning digitalization of healthcare. 

In this sense, how can healthcare companies use quality testing services to improve their services and/ or product .

Aramayis: This is one of the painful parts. When you’re working for example, with the manufacturing you’ll know that because of your attention to miss some bugs and because of that, business will lose money. But when you’re coming to health tech, you’ll know that you cannot miss any bug and you cannot miss any issue and you’ll need to be very, very detail oriented here. And so there are many good certifications and good exams that you need to pass and after that, you are allowed to do this testing and allowed to work in this industry. And this is helping us a lot that we have this kind of certificate in our company. 

And there are many other people who have the certification, the companies who are hiring, testing engineers and working in health tech, they are pushing everyone to get these certificates. And nowadays, many people are a little bit afraid of these are things that health tech is outgrowing. And this is because many people don’t trust technologies. 

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Narine:  I think the older generation has some skepticism towards technology. And it’s probably normal.

Aramayis: I think that it’s normal, because it’s very new. And we need to live with this where and then it will come to be a normal thing for us. Because it’s very new. For example, when we were going to the hospital, we were given some papers, and we were going from one room to another room with these papers. 

And now all these are digital digitized. And you’re just going to give your ID and nothing more. So they are saying, go to this room, go to this room. And after you’re getting all these results on your phone. So and here comes the security issues that are very crucial that these things should be covered as well. And we are testing the healthcare applications and helping it. So we are working closely with the security guys who are working there to not miss any security bugs. But I think that in the near future, we’ll have so many health tech applications and features developed that will solve many, many issues that we have. And all these things will be for us just normal. And we’ll start using them everywhere.

Narine: As a consumer, patient, one of the challenges that I see is that many companies don’t educate their users.  You might have the greatest app, but if the users have a lack of understanding how to use it, you won’t get many people to sign up for it. I’ve sign up myself to several apps, and deleted shortly because it’s so hard to use, no manuals and on

And I can imagine how hard this can be for older customers, who are not so tech savvy.  It’s difficult to catch up with technology progress.

Aramayis: So here it comes. Again, software testing, what I’m telling you to error, one way you are opening any application is act as an end user. Just understand for more this application is built and acts as an end user. For example, if this application is built for the kindergarten, children, then you need to act as a child. If this application is built for the younger generation, then you need to act like them. And here it comes these users experience that while designing well, developing these applications, our startups and enterprise companies need to think how they are end users will fail. 

There are so many good applications that the targeted auditory is not using them. And this is very painful for businesses too and this is very bad. if they’ll act as users. If they will think as the user if they’ll develop something that will help to make life better for the target. Audience everything will be just perfect. And while testing we are doing kind of usability testing and helping The companies to understand what issues can be there.

Narine:  What about data privacy and security aramayis? When we talk about healthcare, the first thing that comes to my mind it’s data privacy?  In fact, healthcare, it’s one of the data rich industries.

 Do you provide a security testing part? How are you managing this? 

Aramayis: So, actually, we are not providing the security testing part because this is not connected. So it’s named as security testing, but is not so connected with the software testing and we have a different way of testing. But for example, we are following all the GDPR points that need to be followed and we are following for example, for the health tech, we are following the HIPAA points. And also, when we are, there are some issues that every testing engineer can find security and in case of finding such small things, we are telling our partner compliments, that guy’s yummy, you will need to pay attention to these security issues, because it will ruin your business. And I’m glad to say that all our partners are doing their security, very good. And they are following all these things.

Narine:  So, Aramayis, the success of Quality Testing Lab showcases the tech potential that Armenia today has.  It’s fascinating to see how far Armenia has gone in the tech and innovation ecosystem. 

But, there are still things to be done to help Armenia to expand its tech and innovation ecosystems. 

What do you think is the one thing that if we change in Armenia, in your opinion, can help to expand Armenian startup ecosystem, and attract more investors to Armenia?

Aramayis: I think that we need to pay attention to our education, to our schools, to our universities, and to do things like upgrade our university classes and models. Because not every student that is completing the university course is ready to work, or ready to go into science. And dishes are the painful part here. And I think that we need to work on our educational system. And all we after that work on the startup ecosystem and enterprise ecosystem here. But besides that, I think that now, for example, in 2020, many Armenia startups had very good stories. And they raised some investments and had many good engineering new things that they have implemented. And we need to tell the world about these and tell about the success stories of our startups. And maybe this will be very good for the world to know about these startups and to know about Armenia. You know, we know they’re very, very good engineering teams, very good engineers, who can develop many, many interesting and hard applications. And this can be kind of interesting for the investors to come to invest in Armenian companies.

Narine: That’s a really great point to invest in education. And I think it’s also important to engage young people from other regions, invest in education in Armenian regions. 

We need to bring STEM education to the regions, and attract youth to pursue science education. With today’s technology-driven workforce, it is possible to live in regions and work for some good company. 

Aramayis: Yes. We are trying to push everyone to work from the place that is suitable for them. So even before the pandemic, we didn’t have this restriction that you need to work from the office. And I remember that two years ago, one of our employees was working from Dilijan for four months. So she went four whole days and stayed there for four months. And she was working from there. And at this moment, we have a guy from Gyumri who is working remotely. And I just met him once when we were finding the contract. And I was just talking with him in slack. And so he is working remotely and encourages everyone to go to other cities, to villages and work from there and try to educate others. And this will bring the quality everywhere.

Narine: That’s a great example. It showcases all the possibilities technology provides us today. 

So Aramayis, what would be the best way to learn more about Quality Testing Lab or get in touch with you through social media, or via email.

Aramayis: So if anyone will be interested, you can go to our website 

https://www.qt-lab.com/  Or on Facebook, and LinkedIn, you can search for a Quality Testing Lab, and also email me ataramayis@qt-lab.com  

If you’re a junior engineer, you want some mentoring, I’m open to help anyone.

Narine: Awsom, you want to dedicate your time to mentor young talents. That’s what can be critical for building a valuable workforce in the country.

Aramayis: Trying to find that time. I think that this is a very good investment in the engineers in Armenia because not only in Armenia, but if someone is asking many questions they are learning and if they are learning their potential employees.

Narine: Thank you so much Aramayis jan for the time and great conversation. 

Aramayis: Thank you very much Narine jan. Have a nice day. And stay safe.

 

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